Frequently Asked Questions – Spanish Home & Charlie's Fashions
Welcome to our FAQ page! We've gathered the most common questions our customers ask about shopping with Spanish Home & Charlie's Fashions. If you can't find what you're looking for here, feel free to get in touch and our friendly team will be happy to help.
What does Spanish Home & Charlie's Fashions sell?
We're a family-run business that brings together two great ranges under one roof. Spanish Home offers the largest selection of authentic Spanish cleaning products in the UK, including floor cleaners, fabric softeners, and eco-friendly alternatives. Charlie's Fashions carries affordable boutique clothing for women, children, and babies. You can shop both ranges online or visit us in person at our Dartford, Kent shop.
Do you have a physical shop I can visit?
Yes! Our shop is located in Dartford, Kent, and you're always welcome to pop in and browse. Our team loves meeting customers face to face, and you can see, smell, and try our Spanish cleaning products before you buy. We also carry our full Charlie's Fashions clothing range in store.
How much does delivery cost, and how long does it take?
Delivery costs and timescales depend on the size and weight of your order. You'll see the exact shipping cost at checkout before you pay, so there are no surprises. We ship across the UK, and most orders are dispatched promptly. For specific delivery estimates, check the shipping information on our website or drop us a message.
What payment methods do you accept?
We accept all major credit and debit cards, as well as interest-free payment options through Klarna and Clearpay. These let you spread the cost of your order into manageable instalments with no extra charges. It's a great way to grab those bundle deals without stretching your budget.
What are your bundle deals, and how do they work?
We offer mix-and-match bundle deals across our Spanish cleaning range to give you brilliant value. For example, you can pick up 3 floor cleaners for just £10. Simply add the qualifying products to your basket, and the discount is applied automatically. Keep an eye on our website and social media for the latest offers.
Are your Spanish cleaning products eco-friendly?
Many of our Spanish cleaning products are eco-friendly alternatives to mainstream brands. They're made with formulations that are kinder to the environment while still delivering powerful cleaning results. Product descriptions on our website highlight which items carry eco-friendly credentials, so you can make informed choices.
Do you have a rewards programme?
We do! Our rewards programme lets loyal customers earn points on their purchases, which can be redeemed for discounts on future orders. It's our way of saying thank you for choosing to shop with us. You can sign up for free through our website, and points start accumulating straight away.
What is your returns policy?
We want you to be completely happy with your purchase. If something isn't right, please contact our team and we'll walk you through the returns process. Full details of our returns policy, including timeframes and conditions, are available on our website. We always aim to make returns as straightforward as possible.
Can I trust shopping with you online?
Absolutely. We're proud to hold a 4.9 out of 5.0 Excellent rating on Trustpilot, built on hundreds of genuine customer reviews. We're a real family business with a real shop in Dartford, and we treat every online order with the same care we'd give a customer standing in front of us. Your payment details are protected by secure checkout technology, and we offer interest-free options through trusted providers like Klarna and Clearpay.
How can I get in touch with your team?
You can reach us through the contact form on our website, by email, or by phone. If you're local to Dartford, you're welcome to visit us in the shop for a chat. We pride ourselves on personal service, so whichever way you get in touch, you'll hear back from a real person who genuinely wants to help.
